THT Head Office Service Management.

In-house Outsourcing

TNT

Challenge

We are responsible for the entire workplace of the employees. More than 700 employees at 3 locations. 2 x Hoofddorp, 1 x Duiven. We staff the entire service desk. This is first point of contact for all calls. We are also responsible your system management. We do not manage the LAN/WAN, which is done by TNT datacentre in Atherstone. With the exception of the telephone exchange we do everything else. The former provider did not deliver as desired and kept its distance. ICS Management was not enabled to manage quickly and effectively. QuadroVision was choosen as a partner, from a pitch of 6 parties, to help TNT.

Solutions

First of all, we put the customer first. This means that we listen. After we had a clear picture of the real needs of TNT. As Service Provider we met these in good cooperation.

Advantage

Customization with constant use of professional knowledge, but with flexibility and a good cooperation.

Quote

Applied solutions

Service Management